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 shopjonluis@jonluis.com

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 support@jonluis.com

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Return and Refund Policy

Thank you for shopping with Jon Luis. We want you to be delighted with every purchase. If you are not completely satisfied, our policy is designed to be clear, fair, and easy to navigate.

Last updated: July 29, 2026

Eligibility for Returns

• Returns are accepted within 14 days from the date of delivery.
• Items must be unused, in their original condition, and in undamaged packaging with all tags attached.
• Final sale items, gift cards, downloadable digital items, and personalized/customized items are not eligible for return.

What Qualifies for a Return, Refund, or Exchange

• Item arrived damaged or defective.
• Incorrect item was shipped.
• Item is unused and in its original packaging with all tags.

How to Start a Return

1. Email us at shopjonluis@gmail.com with your order number, the item(s) you’re returning, and a brief reason for the return.
2. We will review your request and provide next steps, including whether a prepaid shipping label is available for your case.
3. Pack the item securely in its original packaging. Attach any labels provided and ship to the address given in the return instructions.

Return Shipping Costs

If the return is due to a defect, damage, or incorrect item, Jon Luis will cover the return shipping costs. For all other returns, customers are responsible for the round-trip shipping charges.

Refunds

Refunds are issued to the original payment method used at checkout after the return is received and inspected.

• Processing time: 5–7 business days after the item is received at our facility.
• For purchases made with gift cards, refunds will be issued as a new gift card credit.
• Shipping charges are non-refundable unless the item is defective or incorrect.

Exchanges

We offer exchanges for size or color when available. To inquire about an exchange, please contact us at shopjonluis@gmail.com with your order number and desired item.

Non-Returnable Items

• Gift cards
• Downloadable software or digital products
• Personalized or custom-made items
• Final sale or clearance items

International Returns

Our policy applies to orders shipped to all countries we serve. Return eligibility, deadlines, and shipping costs apply equally. For international returns, customers are responsible for return shipping unless the item is defective or incorrect. Please contact us for any country-specific instructions.

Questions

If you have any questions about our returns or refunds policy, please contact us at shopjonluis@gmail.com.

Note: This policy is intended to be comprehensive and customer-friendly. It is not a substitute for legal advice. If you have any questions about how this policy applies to a particular purchase, please reach out to us.

Thank you for shopping with Jon Luis. We want you to be delighted with every purchase. If you are not completely satisfied, our policy is designed to be clear, fair, and easy to navigate.

Last updated: July 29, 2026

Eligibility for Returns

• Returns are accepted within 14 days from the date of delivery.
• Items must be unused, in their original condition, and in undamaged packaging with all tags attached.
• Final sale items, gift cards, downloadable digital items, and personalized/customized items are not eligible for return.

What Qualifies for a Return, Refund, or Exchange

• Item arrived damaged or defective.
• Incorrect item was shipped.
• Item is unused and in its original packaging with all tags.

How to Start a Return

1. Email us at shopjonluis@gmail.com with your order number, the item(s) you’re returning, and a brief reason for the return.
2. We will review your request and provide next steps, including whether a prepaid shipping label is available for your case.
3. Pack the item securely in its original packaging. Attach any labels provided and ship to the address given in the return instructions.

Return Shipping Costs

If the return is due to a defect, damage, or incorrect item, Jon Luis will cover the return shipping costs. For all other returns, customers are responsible for the round-trip shipping charges.

Refunds

Refunds are issued to the original payment method used at checkout after the return is received and inspected.

• Processing time: 5–7 business days after the item is received at our facility.
• For purchases made with gift cards, refunds will be issued as a new gift card credit.
• Shipping charges are non-refundable unless the item is defective or incorrect.

Exchanges

We offer exchanges for size or color when available. To inquire about an exchange, please contact us at shopjonluis@gmail.com with your order number and desired item.

Non-Returnable Items

• Gift cards
• Downloadable software or digital products
• Personalized or custom-made items
• Final sale or clearance items

International Returns

Our policy applies to orders shipped to all countries we serve. Return eligibility, deadlines, and shipping costs apply equally. For international returns, customers are responsible for return shipping unless the item is defective or incorrect. Please contact us for any country-specific instructions.

Questions

If you have any questions about our returns or refunds policy, please contact us at shopjonluis@gmail.com.

Note: This policy is intended to be comprehensive and customer-friendly. It is not a substitute for legal advice. If you have any questions about how this policy applies to a particular purchase, please reach out to us.